Refund Policy
At Sensora, we take pride in delivering high-quality toothpaste products that meet our customers' expectations. However, we understand that unforeseen issues may arise, and we want to ensure your satisfaction with our products. Therefore, we have a straightforward refund policy in place.
If you encounter any problem with your Sensora toothpaste purchase, we offer a hassle-free refund within 7 days from the date of purchase. To be eligible for a refund, the following conditions must be met:
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Timing: The refund request must be initiated within 7 days from the date of purchase. Requests received after this period will not be eligible for a refund.
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Proof of Purchase: You must provide a valid proof of purchase, such as the original receipt or order confirmation, to validate your refund request.
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Product Condition: The product should be returned in its original condition, unopened, and unused. If the product is damaged or partially consumed, the refund may be subject to partial reimbursement.
Refund Process:
To initiate a refund, please follow these steps:
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Contact Customer Support: Reach out to our dedicated customer support team via email or phone to inform them about the issue you encountered with the product. Please provide details of the problem and attach a copy of your proof of purchase.
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Return the Product: If the customer support team validates your refund request, they will guide you on how to return the product. You may need to ship the toothpaste back to us, and the shipping cost will be borne by you.
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Refund Processing: Once we receive the returned product and verify its condition, we will process the refund. The refund will be issued using the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.